Wednesday, November 1, 2017

Happy House Hunters: Put a Smile on Your Customer's Face

Keeping your real estate customers happy, and possibly getting them to come back, isn't always easy. One wrong move could make them unhappy, and it's pretty simple for them to use another service if they don't like what you're offering them. Customer service plays a big part in customer satisfaction, so it's not an area you can afford to neglect. If you want to make sure they're satisfied with your customer service, there are a few things you should be doing. Start with the advice below to improve your service and have them raving about how much they love you.

Offer Different Methods of Communication

How can your clients get in touch with you? Phone? Email? Which do they prefer? Although you might have firm ideas about which communication methods are best for different purposes, the truth is that everyone has different preferences. Some people like to contact companies by phone, while others like email, social media or even texting. And some people want to be able to speak to you using instant chat, which is a great feature to add to your website. Give them the option to get in touch with you however they like so that they can feel comfortable and fit communicating with you in with their daily lives.

Be There For Them More Often

It's not just the method of communication that's important. How long does it take you to respond to someone? Can you pick up the phone at any time? Being there for your customers more often is extremely helpful. Not only does it present a good image to them, but it means you don't miss out on any leads. If you're not sure you're capable of providing such open contact, try a service like Answering Real Estate. You can make sure there's always someone to pick up the phone. They can connect calls or take messages, so you don't miss anything.

Tap Into Your Empathy

Real estate agents are often seen as ruthless and coldblooded. But when you're working with customers, you have a chance to show them that you're just as human as them. Start by letting your empathy shine through and being understanding of their situation. Relating to your clients and being kind will help you communicate with them. Treat them how you would want to be treated, even if they're doing something that annoys you. It's always helpful to imagine yourself in someone else's position.

Go Further to Please Them

Doing just the essentials might be enough to get clients to stick around. But will it make them rave about you and stop them from straying if something better comes along? If you go above and beyond to provide for your clients, you can ensure they'll be happy to recommend you to other people. Try giving them more information than they ask for or even surprising them with a special treat to be impressive.

Make your customers happy by providing top service. It's important that you treat them well and give them what they're looking for.

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